SLO Examples

Here is a list of SLOs (Service Level Objectives) for a bank:

ATM availability: 99.9% uptime for all ATMs
Online banking availability: 99.9% uptime for online banking services
Mobile banking availability: 99.9% uptime for mobile banking services
Transaction processing time: 95% of transactions completed within 5 seconds
Fraud detection: 99% accuracy in detecting fraudulent transactions
Customer support response time: 90% of customer inquiries answered within 2 hours
Loan application processing time: 95% of loan applications processed within 5 business days
Credit card application processing time: 95% of credit card applications processed within 3 business days
Bill payment processing time: 99% of bill payments processed within 24 hours
Availability of customer service representatives: 95% availability during business hours

Here is a list of SLOs (Service Level Objectives) for a trading platform:

Platform availability: 99.99% uptime for the trading platform
Order processing time: 95% of orders processed within 1 second
Trade execution time: 95% of trades executed within 100 milliseconds
Market data availability: 99.9% uptime for market data feeds
Latency for market data: 95% of market data available within 250 milliseconds
Risk management: 99.9% of trades conforming to risk management policies
Margin call response time: 90% of margin calls responded to within 15 minutes
Customer support response time: 90% of customer inquiries answered within 2 hours
Account creation time: 95% of new accounts created within 1 business day
System capacity: The platform should be able to handle at least 100,000 concurrent users during peak usage times.

Here is a list of SLOs (Service Level Objectives) for a client authentication platform:

Platform availability: 99.99% uptime for the authentication platform
Authentication response time: 95% of authentication requests processed within 500 milliseconds
Password reset response time: 90% of password reset requests processed within 1 hour
Two-factor authentication availability: 99.9% uptime for two-factor authentication services
User account creation time: 95% of new user accounts created within 1 business day
User account deactivation time: 95% of deactivated user accounts processed within 1 hour
Audit log retention: All audit logs should be retained for at least 6 months
Password strength enforcement: Passwords must conform to complexity requirements and be changed every 90 days
Compliance with security standards: The platform must comply with industry-standard security frameworks such as SOC 2 and ISO 27001
Customer support response time: 90% of customer inquiries answered within 2 hours

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